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M&S – New Online Delivery Service

Published 25th Sep 2017

In our latest Marks and Spencer News blog, we take a look at their brand new online food delivery service currently being trialled in London and Reading. The first trial is located at Marks and Spencer’s Camden store located in North London and offers home delivery within both one and two hour slots within a three-mile radius. There’s currently a limited range of different ready meals which include Thai green curry and pizzas that can be delivered within an hour, however, if shoppers want to add groceries to their baskets, delivery time can take up to two hours.

The Reading store has a collection-only service with a two-hour turnaround for orders. Both trials are open exclusively to members of M&S’s Sparks loyalty scheme with a minimum order of £10.

“We have started two small food online trials with selected Sparks members as we explore what works for our customers,” an M&S spokesman said.

John Mercer, a retail analyst at Fung Global Retail and Technology, said the retailer had chosen a model like UberEat’s rather than the traditional route taken by the major supermarkets, which requires big basket sizes to be successful.

“I think it is sensible that M&S has held off until now because the major grocery retailers have found the economics of home delivery to be very costly,” he said. If you need any more information about our Marks and Spencer news or are interested in any of our roles, call us on 0161 828 8726 or email us at [email protected]

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