Marks and Spencer

About M&S

Over the last 132 years, M&S has grown from a single market stall to become an international multi-channel retailer. We now operate in over 59 territories worldwide and employ almost 83,000 people. Remaining true to our founding values of Quality, Value, Service, Innovation and Trust, we work hard to ensure our offer continues to be relevant to our customers. Through diversifying our store locations, channels and product range we are reducing our dependence on the UK and broadening our international focus.

Our UK turnover is split between Food (57%)and  General Merchandise (43%). With 914 stores across the UK and a growing e-commerce business, we sell high-quality, great value food and remain the UK market leaders in womenswear, lingerie and menswear.

From browsing through to purchase and delivery, we aim to provide the best shopping experience for our customers. Whether in stores, online or by phone, we offer a convenient service for all our customers – however, and whenever they choose to shop with us.

We aim to become the world's most sustainable retailer and Plan A, our eco and ethical programme, is at the very heart of how we do business. More than five years since launch, we continue to extend the influence of Plan A - engaging our employees, suppliers and customers.

Working for M&S

It takes a heady mix of leadership capabilities to run a successful store, whether it’s a Simply Food, one of our flagship stores, retail head office, our outlet or franchise stores. From people to products to performance, sales to service to standards, we’ve plenty of ways to put your retail management expertise to the test. 

Section Managers

Brilliant retail relies on brilliant leadership. In fact, we’d go so far as to say that the success of every one of our stores depends on the quality of its managers. After all, they’re the ones ultimately creating the unique M&S shopping experience, department by department.

Commercial/Store Managers

M&S Commercial and Store Managers are seasoned retail managers given the tempting task of leading one of our stores or a large area of a store. Whether it’s in fashion, food or home, the challenge is always the same – to deliver exceptional customer service and maximize sales in your area.

Our Divisions:     Retail Stores   |   Executive   |   HR   |   Head Office  |  Hospitality                 Our awards and achievements