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Client Case Studies and Testimonials

Our combination of practical advice, innovative recruitment techniques and range of services means we absolutely lead our market in finding the right candidate for the right job.  We have developed our services through challenging recruitment practice, listening to you and recognising the key to business success is through our clients' people, and, as people are unique we recognise that our clients are too.  Here is a selection of where our innovative approach to recruitment and our ability to design something that really helps our clients with their needs has worked for them!

Thank you so much for fantastic service in finding us our new Area Manager. We informed you of our criteria that we needed to fill this position and you achieved this for us.The service that we received from McCarthy Retail was exemplary.

We would like to personally thank our Account Manager for her commitment to us, she worked hard and totally understood us from our very first conversation.We will definitely always use McCarthy Retail for our recruitment and highly recommend others to use you too.

Once again, thank-you so much

Pandora Franchisee

Hotter shoesMcCarthy provide a complete outsource support for our recruitment. They provide all levels of management and customer advisor teams for all stores and critically for our new store opening programme; which will see 20 stores open this year.  McCarthy provide an end to end service which is hassle free and extremely cost effective - they really feel like an extension of our business.  In addition to sourcing and placing great candidates with us they have also assisted with designing assessment material, role profiles, job descriptions, recruitment processes and advertising materials - they truly have a consultancy approach which ensures they add value throughout Hotter.  Nothing is too much for the Team at McCarthy, they are available 24/7, are responsive and work with pace; they mirror our values and culture.  From the first contact I had with them it was obvious that they were different to other agencies in that they were always looking at ways that we could improve our recruitment success and essentially save costs at the same time. I think what really stands out to me is that normally when you are provided with a cost effective solution it effects service, however, with McCarthy the ratio from CV to placement remains at 1:2 and their efficiency and understanding of their customer's needs is first class. They are dedicated, honest and I would not hesitate in recommending them to anyone and especially to retailers who have a significant volume requirement and need a business that they can absolutely trust and rely upon to deliver what they promise.

Amanda Ballance
Retail Support Manager - Hotter Shoes                                                                             

I just wanted to say a big thank you for filling the vacancy in our Commercial Team. Having previously tried several times to recruit the role using our internal HR, without success, the whole process was much faster and more effective than we expected. It makes me wonder why we didn’t go straight to your company in the first place, rather than waste valuable time. The candidates you put forward were all top quality, which obviously resulted in us accepting two people rather than the one we originally planned. I especially like the way McCarthy were able to understand the key behaviours we required and show us candidates from outside our sector that ordinarily we never would have found. In my view this has resulted in a better calibre of applicant with skills and experience of commercial channels still emerging in our industry. I would have no hesitation in recommending you or McCarthy Recruitment to another company and we will certainly be in contact over future roles. Well done and thanks again, Matthew.

Matthew Booth
Managing Director - Booth Ventures

Kate's experience in the recruitment market and her knowledge of retail market ensured that she was able to offer a well thought through, planned and relevant approach to delivering the right candidates.

Carole Donaldson
Personnel Operations - John Lewis Partnership

McCarthy Recruitment were instrumental in sourcing high calibre candidates for some of our store openings last year as well as undertaking general ad hoc recruitment in Head office and Store and Area Management for us. When looking for a provider there was plenty of choice available, however, we chose McCarthy as not only was their ‘Runner’ (new store opening) package extremely cost effective but additionally, their knowledge of the Retail market and ability to access high calibre candidates is unparalleled. In addition, we have also used McCarthy to assist with the rewriting of our assessment material and used them for a number of consultancy projects, for example, Kate trained our Store Management Team on competency interviewing which really demonstrated McCarthy’s commitment to our overall working partnership. As a business we are very specific about our brand and the staff we take on to represent the Pure Collection ranges in store, as such our providers need to adhere to very specific standards. McCarthy took time to truly understand what we were looking from in both skills, experience and behaviours and sent us candidates over who were bought in to our business and well suited to our brand. McCarthy delivered our store openings promptly, effectively and professionally. I felt we got a first class service at an extremely competitive rate and would not hesitate to recommend them as a recruitment partner.


Ingrid Glasby
Retail Director - Pure Collection & Jones the Bootmaker

Engaging McCarthy as our ‘go to’ agency since our rebrand has not been a decision that I have regretted once as they have truly delivered in every way against the promises that they made us when at our first meeting with them. As a business we have been driving a strong cultural change over the past 18 months and McCarthy have worked closely with us to understand our business and work with us during that change process. Through developing true business partnerships with each of our Regional Managers and HR Business Partners they are able to deliver what we need when we need it. The McCarthy Team have placed across our business from Store Management roles, to Home Flooring Surveyors as well as supporting us with finding talented Regional Managers and filling Head Office roles as well. McCarthy deliver by listening and doing what they promise, they are straight talking and understand that there service has to deliver a return on investment. They go above and beyond and we have a honest, challenging and trusted relationship and refreshingly this works both ways. The quality of the candidates McCarthy have been able to source for us has surpassed those that we have been able to find ourselves and additionally, they have even managed to fulfil what we would consider ‘hard to fill’ vacancies without fail. I have thoroughly enjoyed dealing with Kate, Ian and our designated Account Manager who is always on hand and never fails to pick up the phone to us no matter what day or time. I would highly recommend McCarthy as a recruitment partner.

Lyn Rutherford
HR Director – Carpetright

I have worked with Kate for over 20yrs in all aspects of recruiting. Kate has a very strong brand and a very clear view that her clients are more than just a number. She genuinely works very hard to get to know each client and understand their ambitions and their requirements and then looks to match this specifically to candidates in the marketplace. As a result the candidates selected always very closely match to the requirements for both sides meaning a more successful relationship. Kate genuinely cares that this relationship is in place as this is the heart of her brand of trust and integrity that for her come above all other drivers. She is genuine and caring and really does make the whole process a pain free experience understanding what clients want and guiding candidates through the process with skill and integrity. Kate is definitely the strongest retail recruitment professional I have worked with and represents definite value for money from her brand. Recommending Kate is easy and it is a pleasure to know her as a tenacious negotiator and a world class recruitment professional.

Mark Short
Area Manager - Bunnings

I quickly realised that McCarthy’s commitment to partnership and delivering a quality service was something that would set them apart, and they have gone on to prove this is simply the way they work all the time. They understand our business and everything we need in our people, however are also not afraid to challenge and work with us to add value to our processes which has set them apart from other recruiters we have used. They have become an extension of our brand and a team we can trust in to deliver for us every time.

Kevin Davies
Attraction & Brand Manager - Sainsbury's

At Specsavers we have been working with McCarthy Recruitment for around 5 years. Although we have our own in-house recruitment services, what we needed was a second tier supplier that would work with us and really understand the vision and values of Specsavers in order to help us on those tricky roles where you just can’t find the right candidate. We knew McCarthy would do just that!

Victoria Taylor
Head of Recruitment - Specsavers

Kate is unlike any other recruiter I have met. She exudes a genuine interest in the people she meets and the needs that they have. Straight talking but with empathy and wit, she can get to the source of a need or matter whilst already thinking 10 steps ahead. Kate has assisted my team in the hardest to place positions and her team have delivered on her business ethic and success.

Kerry Nelson
Head of HR – Lidl

We have a strong relationship with McCarthy Recruitment who have supported us with a number of tough recruitment campaigns namely the recruitment for General Managers in our London branches as well as Flagship roles in other areas that are tough to recruit in. We have developed strong ties with Liz lee, one of the Team at McCarthy who has shown professionalism and dedication throughout all of my dealings with her; she knows her market and is always available. We are extremely happy with the quality service we receive from McCarthy and will continue to use their services going forward.

Sophie Read
Recruitment Manager – Odeon

We started to work with the McCarthy team 2 years ago when my Area was experiencing a huge expansion and we had exhausted our pool of internal candidates. We had only used agencies infrequently so I was cautious and a little cynical about what they could offer. From the beginning of the relationship with McCarthy it was clear that their partnership approach was more than just words and that they had a real passion for understanding what my needs were and working within the Aldi structure and processes. I am not an easy person to please and have exceptionally high standards, additionally, at this time I had an urgent need. The team’s response was exceptional, they were keen to see where they could add value and as the attended the first assessment centre it meant they had an excellent grasp on what I wanted from my store management team, they understood the brief and this translated that into them providing great candidates. This service has continued and unlike other suppliers the stream of candidates has been consistently good, proving that they can deliver a longer term people strategy and don’t just run out of easy fill candidates from their database. It was obvious that McCarthy take the time to be proactive in their search for candidates including undertaking extensive headhunting. I would highly recommend McCarthy, they are straight forward, understand retail and are very human to talk to.

Sam Wright
Store Operations Director - Aldi

I have worked with McCarthy Recruitment since they started trading and have worked with Kate personally for over 12 years. McCarthy are innovative, passionate and focussed on delivering the best talent for our business. They are flexible in their approach and able to adapt to changes in our business quickly and effectively, working with us to save costs and develop new processes. The results achieved demonstrate their ability to provide quality candidates even with a tough and changing brief. Their advice, support and achievements are excellent and I would recommend them as a recruiter who really does strive to exceed expectations. They are committed to developing relationships and my ability to trust them implicitly makes my job easier and ensures that together with my Resourcing Department we provide our Internal Stakeholders with an excellent service. McCarthy are different from other agencies due to their complete commitment to delivering what they say they will and their total honesty is extremely refreshing. I have been approached an awful lot this year by other agencies offering extremely cheap rates for their services; I have not been at all tempted to use any of these other businesses as I know their service will not be a patch on the delivery that McCarthy always delivers.

Rebecca Martin Cortez
Recruitment Operations Manager - Travis Perkins

We have been working with McCarthy for some time now and so far I have to say I am extremely impressed with the service we have received from the overall team as well as our Account Managers there. As we were experiencing a spike in our Recruitment needs for Store and Assistant Store Managers we were keen to find a recruitment partner who could not only deliver on volume needs, but also provide a great service at competitive rates. McCarthy have come up trumps in every areas and have truly left no stone unturned in finding us the best candidates for our roles up and down the country. They have even been able to headhunt candidates for vacancies that we have had open for over 12 months, which has inevitably meant that we can become more profitable as a result! The Team at McCarthy have been able to get to grips with what ‘good’ looks like to us really quickly and they have also always been available at the end of the phone or in person to support our staffing needs. Nothing is too much trouble for the team and we have all enjoyed building a relationship with such an honest and efficient Recruitment Consultancy.

Lisa Derbyshire
Regional Manager – Card Factory

I am responsible for store across the UK, the retail functions and the teams that work within the stores. When we open a new store in a new town because we are doing recruitment in large numbers in a short period of time the biggest challenge for us is retaining the quality. Since working with McCarthy the quality of staff we now get coming through our doors are all people that are passionate about customer service but without question passionate about the outdoors witch is key to our business. The quality of teams that we have been able to recruit has been a real contributory factor to our new stores hitting the ground really quickly and exceeding our targets particulary within those early weeks.

John Hinde
Retail Director- Go Outdoors

McCarthy are one of those businesses who can truly understands the market from both sides of the fence as many of the team are ex-Retailers themselves. They use this knowledge to create mutually beneficial value adding solutions for their clients and candidates. They really understand our market and keeps ahead of trends. If you are seeking a Recruitment Partnership with whom you would like to build genuine relationships with then I have no hesitation in recommending McCarthy.

Iain Lewis
HR Director – Howdens Joinery Co

Kate is an expert in the field and has successfully set up a Company that is setting the standard for recruiters to follow. An absolute pleasure to work with - Personable, great at listening and has consistently delivered results.

Jacob Snell
Regional Manager – Karen Millen

I have used McCarthy many times and have always found their enthusiasm and success rate with finding candidates to be excellent.

Derek Charge
Area Manager - Bathstore

Kate takes valuable time out to fully understand business targets and culture, ensuring that candidates are matched against business outcomes, and culture, as well as personal skills and capability. A pleasure to work with!

Ian Gerrett
Branch Director - Wolseley

I have worked with McCarthy Recruitment for 5 years since I joined the business and the biggest thing that McCarthy offers me is service and consistency. As a business we recruit heavily in food and in fashion which is quite difficult for our service providers but with McCarthy I feel that they really nail the service, they spend time in my business to understand my needs and they deliver consistently.

Lindsey Page
Head of Recruitment - Premium High Street Retailer

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