Search jobs | UK and Ireland

Stock Manager - Northern Ireland

Michelle Harrison

STOCK MANAGER

Argos is a unique retailer recognised for choice, value and convenience. It sells general merchandise and products for the home from c700 (and still growing) stores throughout the UK and Republic of Ireland. In the last financial year, this retailer's sales topped £3.8 billion. This year their goal is to become the number one choice retailer for general merchandise, and be a company that's famous for its fun atmosphere and superior customer care.

Argos is part of the Home Retail Group, one of the UK's pre-eminent retail groups. They serve over 130 million customers a year through its stores and takes four million customer orders either online or over the phone. On average, 17 million UK households, or around two thirds of the population, have Argos catalogue's at home at any time. Its internet site is the second most visited internet retail site in the UK.

Very much the public face of their business, there is an Argos store within 10 miles of 95% of the UK population. A fact they are extremely proud of, as it underlines their success of their customer-focused approach to retailing.

They've always been dedicated to providing their customers with the best range of goods at the most competitive prices. Not to mention the most convenient shopping experience. This has meant they have continually evolved to improve and widen the range of services they offer. From front of store concepts, like their quick-pay kiosks, to technological innovations, such as their 'click & collect' and 'text & take home' facilities that allow customers to easily reserve goods online or by mobile, they have never been ones to rest on their laurels.

But whatever they do, they realise that they can only be as good as their people. They're the real secret to Argos's success. The ones who deliver the outstanding customer service that makes Argos more than just another shop, and keep the customers coming back for more, time and time again.

THE ROLE

A successful stock manager is the key to overall store achievement; it is a critical role that has numerous responsibilities that are at the core of the store operation. The stock room unlike most retail stores is the hub of the business and flips a standard retailer operation on its head - in Argos it is the stock room operation that directly impacts the customer service experience. This is achieved through developing a multi-skilled team that's capable of achieving exceptional put away and delivery times. That means reviewing standards and taking initiative to address stock loss and adjustment levels. Secondly, at the collection point you'll drive high levels of profitable sales by exploiting opportunities as they arise. Plus of course you'll constantly monitor and challenge best practice methods to improve business efficiency.

When you are deputising for the Store Manager, you'll be overseeing both the stock and customer service teams. That's where your flexible management style will come into its own. Ideally you will be process driven, committed to engaging your people, passionate about service and have a great attitude to delivering the best all the time, every time.

KEY RESPONSIBILITIES

Responsible for managing the stock ordering, receiving, SAP and administrative functions in order to meet stock holding and availability targets
Deputise for the store manager
Ensure high levels of customer service
Maintain the highest levels of profitable sales
Manage the overall stock replenishment process
Proactively manage out of stock processes and fully investigate all out of stocks to satisfactory conclusion
Action all stock moves in an accurate and timely manner
Release stock deliveries within agreed timescale to support the retail operation
Management and development of the store team to deliver exceptional standards
Team management, motivation and development
Actively manage the Customer Experience by undertaking overall Duty management responsibility in the Store Managers absence
Effectively utilise and implement Fast, Friendly and Efficient initiatives within areas of responsibility
Review standards in the stockroom taking action as required to comply with all appropriate areas of stock loss initiatives and store operating standards
Manage the team through effective use of the performance management cycle (set objectives, ongoing coaching, monitoring and reviewing performance, and support individuals in producing Personal Development Action Plans)

IDEAL CANDIDATE

An influential leader who brings demonstrable success in both stock and people management
You're adept at prioritising and organising workloads making effective plans when faced with tight deadlines
You're the sort of person who can solve problems on the run with logical thinking
Your hands on approach is an inspiration to those around you
Commercial acumen and exceptional housekeeping standards are essential
Enjoys meeting targets and takes pride in maintaining the corporate image of the company
Self-developer who can recruit, develop and retain staff
Possess a real passion for customer service

Customer Service Manager - Northern Ireland

Michelle Harrison

CUSTOMER SERVICE MANAGER

Argos is a unique retailer recognised for choice, value and convenience. It sells general merchandise and products for the home from over 670 stores throughout the UK and Republic of Ireland. In the last financial year, this retailer's sales topped £3.8 billion. This year their goal is to become the number one choice retailer for general merchandise, and be a company that's famous for its fun atmosphere and superior customer care.

THE ROLE

The role of a customer service manager is all about developing a culture within the store that ensures the customer is at the heart of everything they do. That means minimising queues by opening extra check-outs and engaging with customers to inform them about conveniences such as kiosks and stock checkers. Equally important is the management of your team to ensure they are as passionate about the customer journey as you are, acting on customer feedback and improving communication between departments is key to this as is training and developing the store teams. In this role you will have a key opportunity to turn any negative situations into positives and ensure customers leave the store wanting to come back and shop with us again. Your remit also includes ensuring a safe environment and providing cover to the management team when required. It's a great opportunity to run the shop floor and your main focus will be to bring all the elements together that ensure a great running store with the team in perfect harmony. Combine this with the everyday challenges you'll face and we're pretty confident that you'll never find boredom an option.

KEY RESPONSIBILITIES

Responsible for the ownership and management of the sales floor to ensure great and consistent customer experience
The effective management of customer advisors; including recruitment, performance management, learning and development
Responsible for the deployment of customer facing colleagues through the effective use of staff planner scheduling in line with agreed budgets
Responsible for driving a sales culture within the store
Ensuring a safe environment and providing cover to the management team
Professionally handling customer complaints to a positive outcome
Discuss individuals training needs with team members and, working with the management team, implement training plans to develop a fully skilled and flexible team
Review customer feedback and suggest improvements to processes and service levels
Provide support to the team when faced with challenging customers and respond to requests/complaints
Promote convenience services to customers e.g. Kiosks, Stock Checkers and Check and Reserve and encourage usage
Maintain and constantly review the Call Forward system
Effectively manage the kiosk operation in store
Take action on store processes where the customer journey is affected

IDEAL CANDIDATE

You will be extremely customer focused
Excel through teamwork
Have an enthusiastic and energetic approach to work
Will take ownership and make things happen fast
Able to plan and prioritise having the ability to get through your work load each week
Have a flair for great service and leading by example in a customer focused unit
Logical, passionate and determined in your approach
Good people management skills
Passion for improving the customer journey

Part Time Duty Manager - Glasgow

Michelle Harrison

PART TIME DUTY MANAGER

£14,000-£16,000 pro rata + EXCELLENT BONUS AND BENEFITS

Our client is a market leader within their sector and one of the UK's top retail groups. Their aim is to deliver exceptional service standards both to the customer and their colleagues.
We need people who can offer the ultimate in customer service to join our teams. In return we can offer a career with opportunities and progression within an excellent working environment.

The role for Part Time Duty Manager is to support the Management Team. You will also need to be hardworking, inspirational and have previous retail experience at Duty, Supervisor or Department Manager level. There is a strong focus on investing in their employees, with a strong commitment to training and developing their staff.

RESPONSIBILITIES

Responsible for the deployment of customer facing colleagues through the effective use of staff planner scheduling in line with agreed budgets
Ensuring a safe environment and providing cover to the management team
Discuss individuals training needs with team members and, working with the management team, implement training plans to develop a fully skilled and flexible team
To be responsible for processing the monthly payroll including accurate preparation of all payroll forms and letters
Liaise with finance on all payroll matters providing monthly reports as required
Setting up and maintaining accurate UK employee records
Ensuring the delivery of an internal training provision
Liaising with line managers to identify training needs
Ensuring the Personal Induction Plan contains good quality, up to date organisational information
Maintain and monitor Health and Safety in the work place

ESSENTIAL SKILLS/EXPERIENCE

Involvement in payroll and HR administration/Support
You will be extremely customer focused
Previous Involvement in Retail Duty Management
An ability to work to tight deadlines
Demonstrating excellent organisational skills with an ability to plan and prioritise
Able to communicate clearly and with confidence at all levels
Demonstrating a commitment to quality and an eye for detail
Able to use IT systems proficiently (Word, Excel, email, internet and databases)
Excel through teamwork
Have an enthusiastic and energetic approach to work
Able to plan and prioritise having the ability to get through your work load each week
Logical, passionate and determined in your approach
Good people management skills

This is a great opportunity for a Retail ambitious to seek a new challenge. You will have drive, able to deliver and demonstrate true passion and the very highest standards. As a Part Time Duty Manager you will preferably have experience of retail

Please call us if you are interested in finding out more or feel free to pass our details on to anyone you think may be interested in this role.
Earn £100 cash referral reward if you recommend someone to us!

Contact our dedicated recruitment hotline on 0161 828 8723 or send your CV to homebase@mccarthyrecruitment.com

Part Time Duty Manager - Ayr

Michelle Harrison

PART TIME DUTY MANAGER

£14,000-£16,000 pro rata + EXCELLENT BONUS AND BENEFITS

RESPONSIBILITIES

Responsible for the deployment of customer facing colleagues through the effective use of staff planner scheduling in line with agreed budgets
Ensuring a safe environment and providing cover to the management team
Discuss individuals training needs with team members and, working with the management team, implement training plans to develop a fully skilled and flexible team
To be responsible for processing the monthly payroll including accurate preparation of all payroll forms and letters
Liaise with finance on all payroll matters providing monthly reports as required
Setting up and maintaining accurate UK employee records
Ensuring the delivery of an internal training provision
Liaising with line managers to identify training needs
Ensuring the Personal Induction Plan contains good quality, up to date organisational information
Maintain and monitor Health and Safety in the work place

ESSENTIAL SKILLS/EXPERIENCE

Involvement in payroll and HR administration/Support
You will be extremely customer focused
Previous Involvement in Retail Duty Management
An ability to work to tight deadlines
Demonstrating excellent organisational skills with an ability to plan and prioritise
Able to communicate clearly and with confidence at all levels
Demonstrating a commitment to quality and an eye for detail
Able to use IT systems proficiently (Word, Excel, email, internet and databases)
Excel through teamwork
Have an enthusiastic and energetic approach to work
Able to plan and prioritise having the ability to get through your work load each week
Logical, passionate and determined in your approach
Good people management skills

Part Time Duty Manager - Inverness

Michelle Harrison

PART TIME DUTY MANAGER

£14,000-£16,000 pro rata + EXCELLENT BONUS AND BENEFITS

RESPONSIBILITIES

Responsible for the deployment of customer facing colleagues through the effective use of staff planner scheduling in line with agreed budgets
Ensuring a safe environment and providing cover to the management team
Discuss individuals training needs with team members and, working with the management team, implement training plans to develop a fully skilled and flexible team
To be responsible for processing the monthly payroll including accurate preparation of all payroll forms and letters
Liaise with finance on all payroll matters providing monthly reports as required
Setting up and maintaining accurate UK employee records
Ensuring the delivery of an internal training provision
Liaising with line managers to identify training needs
Ensuring the Personal Induction Plan contains good quality, up to date organisational information
Maintain and monitor Health and Safety in the work place

ESSENTIAL SKILLS/EXPERIENCE

Involvement in payroll and HR administration/Support
You will be extremely customer focused
Previous Involvement in Retail Duty Management
An ability to work to tight deadlines
Demonstrating excellent organisational skills with an ability to plan and prioritise
Able to communicate clearly and with confidence at all levels
Demonstrating a commitment to quality and an eye for detail
Able to use IT systems proficiently (Word, Excel, email, internet and databases)
Excel through teamwork
Have an enthusiastic and energetic approach to work
Able to plan and prioritise having the ability to get through your work load each week
Logical, passionate and determined in your approach
Good people management skills

Customer Service Manager - Aberdeen

Michelle Harrison

CUSTOMER SERVICE MANAGER

THE ROLE

KEY RESPONSIBILITIES

Responsible for the ownership and management of the sales floor to ensure great and consistent customer experience
The effective management of customer advisors; including recruitment, performance management, learning and development
Responsible for the deployment of customer facing colleagues through the effective use of staff planner scheduling in line with agreed budgets
Responsible for driving a sales culture within the store
Ensuring a safe environment and providing cover to the management team
Professionally handling customer complaints to a positive outcome
Discuss individuals training needs with team members and, working with the management team, implement training plans to develop a fully skilled and flexible team
Review customer feedback and suggest improvements to processes and service levels
Provide support to the team when faced with challenging customers and respond to requests/complaints
Promote convenience services to customers e.g. Kiosks, Stock Checkers and Check and Reserve and encourage usage
Maintain and constantly review the Call Forward system
Effectively manage the kiosk operation in store
Take action on store processes where the customer journey is affected

IDEAL CANDIDATE

You will be extremely customer focused
Excel through teamwork
Have an enthusiastic and energetic approach to work
Will take ownership and make things happen fast
Able to plan and prioritise having the ability to get through your work load each week
Have a flair for great service and leading by example in a customer focused unit
Logical, passionate and determined in your approach
Good people management skills
Passion for improving the customer journey

Store Manager - Chester

Michelle Harrison

STORE MANAGER - EXCELLENT OPPORTUNITY

£21,000 - £22,000 + Bonus

OUR CLIENT

Are you passionate about music and also providing great customer service? Do you want to join a world class speciality audio retailer? Our client is known to discerning customers throughout the world as a provider of outstanding quality home cinema, music and loudspeaker systems. They have a passion for doing things that are better and apply the highest level of scientific enquiry and invention to the discovery of new concepts and new products for their customers.

You need to be passionate about music and believe in their values to be successful in this role.

THE ROLE

Your role as a store manager is to ensure that all day-today operational aspects of the store are managed effectively. You are required to deliver key store performance results, including store sales, store growth, footfall, mystery shoppers, stock control and payroll as a percentage of sales to reflect profitable growth.

Key responsibilities:

To work proactively with the regional sales manager to plan forthcoming activities such as marketing, promotions and training incentives
To develop a good relationship with the Area Sales Manager in order to build excellent links between your store and local dealer stores and the ability to refer all leads that your store is unable to qualify to the local dealer store and follow up on the conversion rate with the customer
To develop and maintain relationships with the Centre Management to ensure that the store is involved in all marketing and promotional activity in the centres
To plan, execute and review marketing strategies in conjunction with the Regional Sales Manager. This may include mall advertising, in-store events, outside promotion, and national promotions
Merchandise products in-store to ensure full product demonstrations can be given, and the greatest visibility is offered to products in line with the brand image
To understand and monitor market trends and opportunities required to meet consumer needs and demands, and communicate these to the Regional Sales Manager
To comply with all legal and company procedures and standards set, for example Heath and Safety regulations, trading standards regulations and stock control procedures
To proactively drive local recruiting initiatives in order to get the right people
To assist in training of all team members in product knowledge and sales demonstration techniques
To manage the teams performance in order to achieve the desired outcomes, including appraisals and reviews

IDEAL CANDIDATE

Our client is looking for people who are passionate about the product and providing excellent levels of customer service.

As a store manager you need to show a dedication to listen, understand and meet the needs of different types of clients, partners and end customers
You will need to translate consumer needs into business propositions
You need to understand the need, and have the desire to deliver quality service
You know what motivates customers and how this can be different
To show respect towards other peoples ideas and opinions
Able to connect with people and build trust
Respects and accepts policies, procedures organisational structure
Maintains high values and standards at all times
Acts honestly and with integrity
Shows work commitment and motivation, striving to be the best
Sees problems as chances

Contact our dedicated recruitment hotline on 0161 828 8726 or send your CV to bose@mccarthyrecruitment.com

Overseas Senior Visual Manager - Dubai

Michelle Harrison

EXCELLENT OVERSEAS OPPORTUNITIES

SENIOR VISUAL MANAGER - DUBAI

THE ROLE

The Senior Visual Merchandiser is responsible for organising and deploying high quality visual merchandising strategies across the region. The Senior VM is also responsible for coaching, training and auditing of the local VM resources, as well as ensuring consistency of standards.

RESPONSIBILITIES

Creative co-ordination

Clarify details of each brief in terms of: Commercial Objectives; Marketing Objectives, in coordination with: Visual Merchandising Specialist, Brand Owner or Representative, Retail Operator
Submit a mood or concept board and costing estimate for approval
Create concepts, designs strategies, merchandising directions and guide lines to express image and visual messages
Organise procurement of materials and define production and installation schedules with Country Representatives and Retail Operators

Visual Merchandising

Coordinate visual merchandising to ensure the coherence of the stores displays with brand strategy and implementation of VM policies inside the stores, through constant contact with the local VM teams
Forward on a monthly basis to all the stores the monthly display guidelines to refresh display and make sure it is implemented.
Submit all orders or reorder display props to Area Manager for approval
Ensure (with the local VM teams) the visibility of the collections by rotating display in each store and choosing with store managers, local retail team and Group VM what to display
Report and suggest on store maintenance and lighting after each visit and/or feedback received from store teams
Issue monthly report to the Visual Merchandising Manager on all stores with photos, comments and measures of sales impact
Make sure Group VM/ brand communication on any VM related subjects are promptly sent to the stores
Make sure all the visual merchandising for any store opening is secured and properly implemented
Coordinate stock availability at the time of opening with buying team and Area Manager

Management

Co-ordinate activities of Visual Merchandisers.
Conduct trainings for other team members

Windows Production, Coordination and Installation

Design window concepts base upon brand directions
Make sure schedule sent is respected
Control the quality of the production with local teams
Make sure budget for windows production is respected and alert if not possible
Make sure all stores implementation is properly set up
Control with buying team stock for each window team is sufficient before implementation and alert stores to keep minimum stock aside if received in advance
Send picture to brand principles/ retail once performed

Events

Upon request, must be fully involved and responsible in terms of preparation of event, set up and coordination in terms of concept definition, set up, production, coordination with local suppliers and service providers
Respect budget provided by Area Manager and alert if issues are met
Coordinate and validate project finalization with brand owners
Full report and review on event (picture, comments) to be provided once event is achieved

Trainings

Ensure all local VM teams are provided with intensive trainings and given all material to follow day to day in store VM guidelines
Perform seasonal trainings on display strategies based on Group VM guidelines

Quality control

Compile systematic reports and validate with V.M. Specialist
Can be involved in the budgeting process

BENEFITS

Salary is tax-fee
Annual bonus
Incentive schemes based on targets
Medical and life insurance
Round trip tickets to home country once a year
30 days paid leave

Overseas Department Manager - Dubai

Michelle Harrison

EXCELLENT OVERSEAS OPPORTUNITIES

DEPARTMENT MANAGER - FASHION

THE ROLE

The Department Manager plays a key role in maximizing the sales and profitability of the department. Reporting to the Division Manager, the Department Manager works closely with the commercial team to enhance the commercial performance and maintain excellent relations with key suppliers and ensure the implementation of action plans in accordance with the strategic direction of the Division Manager.

RESPONSIBILITIES

Stock Management

Review stock level with stock control and Division Manager and implement actions accordingly
Follow up with the area managers to ensure optimization of the stock level usage
Participate in setting up the purchase plan
Ensure all team members are following the established procedures of ordering transfer

Marketing

Coordinate with brand managers and the Marketing Department on the yearly plan suitable for the market and as per the supplier's calendar
Develop with the Marketing Manager the yearly calendar and oversee marketing activities implementation
Recommend to the Marketing team on marketing mix and new openings for shops, and ensure smooth implementation

Strategy

Assist the Division Manager in defining the yearly strategic plan for the network and preparing the yearly budgets
Participate with the Division manager in strategic meetings with suppliers, regional teams to negotiate commercial conditions (margin, animations, exclusivity)
Negotiate targets, locations and brand support with key suppliers

Reporting

Follow up on daily sales vs monthly/yearly target and take action when necessary
Record, monitor and analyze market trends, competitor activities and provides suggested action plans
Provide The Division manager with quantitative and qualitative reports using data from market studies

General Operations

Coordinate with suppliers, contractors, logistics, marketing and merchandizing regards of opening, closing or renovation
Maintain smooth relationship with the suppliers and business partners to implement partnership negotiated by the Division Manager

Man Management

Attend Managers' meetings to review the shops performance and provide regular feedback to Division manager
Ensure the best level of customer service, recommend action plans, coordinate implementation and monitor follow up
Can be involved in the recruitment process of Shop Staff and Sales Executives within their domain
Manage, engage and guide the team
Conduct the appraisal and assessment of own team members
Set the objectives and budgets for own team members and ensure their accomplishment Responsible for coaching and training own team members, and formalise and follow up on each team member's individual development plan, in coordination with the employee and HR
Ensure identification and proper development and recognition of Talents within their unit

BENEFITS

Salary is tax-fee
Annual bonus
Incentive schemes based on targets
Medical and life insurance
Round trip tickets to home country once a year
30 days paid leave

Overseas Customer Relationship Manager - Dubai

Michelle Harrison

EXCELLENT OVERSEAS OPPORTUNITIES

CUSTOMER RELATIONSHIP MANAGER - DUBAI

THE ROLE

The Customer Relationship Manager is responsible for the creation and implementation of the CRM system, through a process of analysis and research. The CRM Manager is involved in planning, budgeting, staffing, direction and control of the CRM area. You will be responsible for the infrastructure, security, architecture, human resources, financials, projects (new or business-as-usual), outsourcing, etc. related to CRM.

RESPONSIBILITIES

Management of CRM applications
Create and implement the CRM strategy
Contribute to CRM project planning and project management as required
Integrate all data and platform development
Liaise with key interfaces: CRM team, Marketing teams, heads of units, IT, external suppliers analyse current systems, database and available data
Manage requirement gathering, design, development, testing, implementation, and post-implementation support of CRM projects
Ensure that all activity is delivered within budget
Conduct User training
Propose new CRM system

IDEAL CANDIDATE

The drive to meet and exceed goals and standards of excellence and to improve performance
The drive and the ability to provide direction and motivate others
Ability to plan and deliver communications in an impactful, concise and purposeful way
Ability to maximize employee potential and foster high standards in line with the Group's vision, mission, and goals
Ability to develop plans to accomplish objectives on time
Depth of knowledge and skill in CRM Applications

BENEFITS

Salary is tax-fee
Annual bonus
Incentive schemes based on targets
Medical and life insurance
Round trip tickets to home country once a year
30 days paid leave

OVERSEAS BUYING MANAGER - DUBAI

Michelle Harrison

OVERSEAS BUYING MANAGER - DUBAI

EXCELLENT OPPORTUNITIES

THE ROLE

Contribute to the development of annual business plans and half year re-forecast.
Create seasonal OTB and agree with Principal. Ensure learning from previous seasons and current trading are incorporated
Monitor spend position and ensure any overspend in approved before commitment
Plan and monitor range selection and ensure both width and depth are in line with business requirements
Plan annual trading calendar and ensure launches and sale periods are appropriate for the market and achievable based on Principal's calendar
Manage Supply Chain Process to ensure stock reaches store on time whilst minimizing costs
Provide intake forecast to the warehouse and create seasonal critical path for launch
Negotiate with Principal to ensure given prices are in line with Contractual Agreements

BENEFITS

Medical insurance for self and family
Life cover insurance
Annual ticket for self and family
Yearly Bonus
Company Car

OVERSEAS BUYER - DUBAI

Michelle Harrison

EXCELLENT OVERSEAS OPPORTUNITIES - DUBAI

BUYER

THE ROLE

To plan, project and identify the requirements of the products, source suppliers & negotiate with them for purchasing the required quantities at optimum costs which meets customer needs thereby maximizing profits and providing a commercially viable range of products.

RESPONSIBILITIES

Plan and select the range, type, quality and quantity of merchandise according to customer demand, trends, store policies and set prices and sell through targets in conjunction with the Buying Manager/GM to ensure they are in line with the budget
Carry out purchasing activities in line with the brand purchase plans
Analyze market trends, consumer preferences, sell through, seasonal demands etc to formulate a buying practice in line with consumer /store demands
Maintain profitable relationships with existing suppliers, and monitor the adherence to the contract terms
Negotiate with new suppliers on product pricing, payment terms, cost of freight, provision of training, and the extent of their involvement in advertising and promotions, to decide on placing a purchase order with the supplier for the concerned product
Monitor the stock levels in the stores; coordinate with the supply chain to maintain optimal stock levels in line with the consumer demand
Support the promotional activities in the store and ensure the merchandise is available in time and in right quantities. Receive and analyse reports on the activities and provide recommendations to the Buying Manager when required
Attend trade fairs/buying trips to keep abreast of market trends and to introduce a new collection of products
Manage the brand training of staff in the area to ensure that the product knowledge is up to date and that all staff are knowledgeable on new products/trends. Prepare regular trends training and deliver to the business units
Review buying feedback reports and provide recommendations to Buying Manager/GM as to buying strategy for a respective brand/collection
Prepare periodic reports analyzing the sale turnover and consumer trends per product to arrive at a decision to maintain/liquidate/dispose off the stocks and/or continue/discontinue product lines
Commercial viability of the products sourced within set guidelines, timelines and financial parameters
Achievement of budgeted sell though and gross margin
Successful negotiations with suppliers
Monitoring and analysis of sales performance and action plans for liquidating excess stock.
Timely replenishment of stocks in stores.
Staff brand/product/trends knowledge through spending time in the stores, training, analyzing reports and customer inputs to support buying decisions

KNOWLEDGE, SKILLS & EXPERIENCE

University Degree in any discipline followed by qualification in Retailing or Retail Management/ Purchase/ Sales or related programs
Proven track record in the field of Purchasing & Retailing
Good knowledge and experience in the (related) industry through work experience with international principals
Excellent planning, financial, communication and interpersonal skills. Proficient English (Arabic preferred). Keen to travel & develop network of professional & business relationships
Buying experience and expertise typically gained over a period of at least 5-8 years

BENEFITS

Salary is tax-fee
Annual bonus
Incentive schemes based on targets
Medical and life insurance
Round trip tickets to home country once a year
30 days paid leave

OVERSEAS AREA MANAGER - DUBAI

Michelle Harrison

EXCELLENT OVERSEAS OPPORTUNITIES - DUBAI

AREA MANAGER - BEAUTY, FASHION & GIFTS

THE ROLE

The Area Manager plays a key role in maximizing the sales and profitability of the designated retail shops. They will work closely with the store managers to plan, coordinate, maintain and develop each store's commercial performance.

MAIN RESPONSIBILITIES

Organize Managers' meetings to review the shops performance: sales achievements, marketing activities, training and regularly provide minutes of meetings to the Department/Division Manager
Ensure delivering the best level of customer service through frequent visits to the shops Monitor the coverage of retail shops and approve leaves, processes all e-forms and HR documents
Select, interview, train, motivate and assess the team members
Set objectives for team members and focus on their training and career development
Review stock levels with stock control and Department/Division Manager
Review stock reports and suggest appropriate action plans
Implement actions regarding stock control with Stock Controller/Area and Division Managers
Ensure all team members are following the proper ordering, transfer and stock movements processes
Assist in defining the yearly strategic plan for the network and budget preparation
Participate with the Department/Division Manager in meetings with suppliers, regional teams Record, monitor and analyze market trends, competitors' activities
Provide the Department/Division Manager with quantitative and qualitative reports using data from market studies and in-house systems
Coordinate with suppliers, contractors, logistics, marketing and merchandizing with regards to shop opening, closing or renovation
Monitor health, safety, security and legal requirements with the Department/Division Manager
Maintain smooth relationships with the suppliers and business partners
Can be involved in the recruitment process of Shop Staff and Sales Executives within their domain
Manage, engage and guide the team
Conduct the appraisal and assessment of own team members
Set the objectives and budgets for own team members and ensure their accomplishment
Responsible for coaching and training own team members, and formalise and follow up on each team member's Individual Development Plan, in coordination with the employee and HR
Ensure identification and proper development and recognition of Talents within the unit

BENEFITS

Salary is tax-fee
Annual bonus
Incentive schemes based on targets
Medical and life insurance
Round trip tickets to home country once a year
30 days paid leave

Showroom Manager - Basildon

Michelle Harrison

SHOWROOM MANAGER - GREAT OPPORTUNITIES - LEADING DIY BLUE CHIP RETAILER

Sales are the life blood of our business and will be your passion too, the role of Showroom Manager will see you maximizing sales opportunities of our kitchen & bathroom ranges by developing your team to deliver great service, customer satisfaction and hit your sales targets.

People are crucial in this business, which is why your role involves managing and developing your team while maintaining a high profile on the shop floor and ensuring that customers receive exemplary customer care and that your department is operating to the highest retail standards.

We are looking for an honest, straightforward management style. Genuine pride in your work will win the trust and respect of colleagues and customers alike. In the future you can look forward to all the career opportunities you'd expect from a large, innovative retailer.

KEY RESPONSIBILITIES

Reporting to the Store Manager, and working closely with the management team, you will coach and manage the showroom team to ensure customers are approached in a friendly and efficient way, they pick up on customers buying signals and effectively close deals to achieve your sales targets. For this you'll need excellent leadership and motivation skills along with a sales drive second to none. A confident communicator, you'll be eager to build the kind of team spirit that makes things happen. Here's where your enthusiastic and energetic approach and ability to motivate, plan and prioritise will drive tangible results.

A proven track record of leading a successful team in a retail or sales environment
A confident and effective communicator with excellent interpersonal skills
Enthusiastic with a passion for retail and delivering high levels of service
Motivating and supporting your department team and Deputy Store Manager
Supporting the Store Manager to maximise store performance through the effective management of KPIs, ensuring trends are identified and opportunities exploited
Driving customer service standards to achieve sales and exceed customer satisfaction targets are exceeded
Communicating and managing corporate policies, legal requirements, procedures and instructions so changes are managed effectively
Assisting with staff selection, retention, training and performance issues ensuring a skilled and motivated workforce is able to deliver
Identifying the potential and managing staff development and supporting staff to achieve their potential
Creating a safe and secure working environment in compliance with company and legislative standards
Deputising for the Store Manager and act as Duty Manager as and when required
Strong planning and organisation skills with the ability to prioritise

IDEAL CANDIDATE

Managing a large department of this retail store and its team to deliver an operating plan to meet and exceed targets
Display self motivation in the achievement of goals
Lead by example with a "Can Do" attitude
Be honest, straightforward and fair in dealings with customers and colleagues
Be a team leader and a team player
Ability to manage a team on delivery and performance
Ability to deliver first class customer service
Strong selling skills
Ability to make decisions
Training, coaching and developing colleagues
Competitor awareness and commerciality

Showroom Manager - London

Michelle Harrison

SHOWROOM MANAGER - GREAT OPPORTUNITIES - LEADING DIY BLUE CHIP RETAILER

KEY RESPONSIBILITIES

A proven track record of leading a successful team in a retail or sales environment
A confident and effective communicator with excellent interpersonal skills
Enthusiastic with a passion for retail and delivering high levels of service
Motivating and supporting your department team and Deputy Store Manager
Supporting the Store Manager to maximise store performance through the effective management of KPIs, ensuring trends are identified and opportunities exploited
Driving customer service standards to achieve sales and exceed customer satisfaction targets are exceeded
Communicating and managing corporate policies, legal requirements, procedures and instructions so changes are managed effectively
Assisting with staff selection, retention, training and performance issues ensuring a skilled and motivated workforce is able to deliver
Identifying the potential and managing staff development and supporting staff to achieve their potential
Creating a safe and secure working environment in compliance with company and legislative standards
Deputising for the Store Manager and act as Duty Manager as and when required
Strong planning and organisation skills with the ability to prioritise

IDEAL CANDIDATE

Managing a large department of this retail store and its team to deliver an operating plan to meet and exceed targets
Display self motivation in the achievement of goals
Lead by example with a "Can Do" attitude
Be honest, straightforward and fair in dealings with customers and colleagues
Be a team leader and a team player
Ability to manage a team on delivery and performance
Ability to deliver first class customer service
Strong selling skills
Ability to make decisions
Training, coaching and developing colleagues
Competitor awareness and commerciality

Retail Store Manager - Peckham

Michelle Harrison

RETAIL STORE MANAGER

THE ROLE

You'll be responsible for helping drive forward a real revolution in forecourt retail and lead a team of between 15 and 35 Customer Service Assistants. The standards you set for customer service levels will be impressive. As will the slick way you run operations. From recruiting the best people, to keeping stock at just the right levels, and driving wastage down to a minimum, you'll push up sales and increase profits. (Not least by planning and implementing a successful store sales plan that incorporates all BP initiatives.) What's more, you'll continually look to drive up standards, by being a great coach - and using invaluable management information. You'll also be expected to manage Health and Safety and Employee Relations issues on site.

In short the budget and profit of the store - and the happiness of your staff and customers - will all be in your hands. You've already proved, through your experience in a retail management role, that you're a diplomat, salesperson, motivator, logistics whiz and entrepreneur all rolled into one. Now be part of an exciting new venture that will permanently change the nature of forecourt retail.

IDEAL CANDIDATE

Experience of Retail Management, in food retail, would be an advantage, although any retail management background will be considered. Ideally you will naturally demonstrate a lively and energetic personality and a passion for working in a fast paced retail environment.

Genuine desire to achieve results through the management of others
Drive and ability to manage others effectively
Have a genuine passion for setting and achieving exceptional retail store standards
Problem solving and decision making
Effective planning and time management
Passionate about driving sales
Understand own key performance indictors and how to drive the commerciality of a retail store
Strong communication skills
Strong people management and coaching skills

Ideally you will have previously had key holder experience although this is not essential.

Minimum requirements for this role are:

to be 18 or over
legally entitled to work and be resident of the UK
have a full, clean driving license
to have no unspent criminal convictions

WORKING FOR BP

BP is a major global player. Every day, they serve around 13 million customers in more than 100 countries across six continents. BP see their retail brand as a vital part of our future growth and success. Their forecourt business is already going from strength to strength as they've bought in a succession of innovations. For example, the Wild Bean Cafés, where customers can pick up everything from a freshly ground coffee, tempting sweet treats and mouth watering savouries, are becoming increasingly popular.

Combine this with their Ultimate Fuels, and BP's multi-branded impulse offer and you'll see the secret of BP's success. In 2006, they won both the National Convenience Chain of the Year, and Forecourt Retailer of the Year in the Retail Industry awards. Just as importantly, in the CTP awards - voted for by the shoppers themselves - BP pulled in a whole host of accolades.

BP AND M&S

BP Retail are always trying to innovate - to bring better and better products to people on the move. And there can be few brands that offer more delicious - even sumptuous - food than Marks & Spencer. M&S Simply Food is the ideal fit for people on the go, bringing customers food of the very highest quality, and transforming the forecourt retail experience.

Marks and Spencer is one of the UK's leading retailers of clothing, food, home products and financial services. They employ 68,000 employees in 30 countries, have more than 500 stores and serve tens of millions of customers each and every week. Their aim is to take their food out to more locations making it easily accessible for their customers.

TRAINING AND BENEFITS

Only the best will do for M&S and BP customers. So your training will be second to none. Of course, BP are equally passionate about giving their people the best rewards - hence the extensive benefits package you will receive. It's a very exciting new venture with M&S and as such, BP are determined to make it a big success. They we'll be giving you the very best training, to ensure you've got all the tools you need to be a great member of the management team in one of their new stores.

When you start, you will be placed in a training store for 12 weeks - which means you'll have the benefit of an experienced manager on hand whilst you get to grips with new systems and find your feet. BP also provides you with cutting edge, interactive E-Learning, which hosts a suit of courses that will provide you with the legal know-how to do your job. Finally, every month BP give you a review, to check your progress, which will be supported by one to one coaching from a Field Trainer.

Of course, as you continue to work, there'll be plenty more development opportunities in the pipeline. As you'd expect from a company of BP's size and reputation, they take care of their people with great benefits. You'll have the chance to earn a bonus every quarter, which will be based on the performance of your site. They will give you 23 days' holiday a year (increasing to 25 days after 4 years). What's more, you can join their pension scheme the moment you start work. When you contribute 2% of your salary, BP will contribute between 5% and 8% depending on how long you've been in the scheme.

BP will also give you great financial services, insurance and lifestyle benefits. From discounts on home, motor and travel insurance to employee health insurance from as little as £13.75, you can be covered for less. Then there are all the lifestyle perks. Like low cost membership of Fitness First Health clubs, UK hotel breaks with up to 70% off, and a 20% discount on tailoring services. Not to mention discounts on toys, flowers, wine, pictures and car hire.

It all adds up to one of the best benefits packages around!

Retail Store Manager - Peckham

Michelle Harrison

RETAIL STORE MANAGER - DESIGNATE

THE ROLE

IDEAL CANDIDATE

Genuine desire to achieve results through the management of others
Drive and ability to manage others effectively
Have a genuine passion for setting and achieving exceptional retail store standards
Problem solving and decision making
Effective planning and time management
Passionate about driving sales
Understand own key performance indictors and how to drive the commerciality of a retail store
Strong communication skills
Strong people management and coaching skills

Ideally you will have previously had key holder experience although this is not essential.

Minimum requirements for this role are:

to be 18 or over
legally entitled to work and be resident of the UK
have a full, clean driving license
to have no unspent criminal convictions

WORKING FOR BP

BP AND M&S

TRAINING AND BENEFITS

It all adds up to one of the best benefits packages around!

Retail Store Manager - Newmarket

Michelle Harrison

RETAIL STORE MANAGER

THE ROLE

IDEAL CANDIDATE

Genuine desire to achieve results through the management of others
Drive and ability to manage others effectively
Have a genuine passion for setting and achieving exceptional retail store standards
Problem solving and decision making
Effective planning and time management
Passionate about driving sales
Understand own key performance indictors and how to drive the commerciality of a retail store
Strong communication skills
Strong people management and coaching skills

Ideally you will have previously had key holder experience although this is not essential.

Minimum requirements for this role are:

to be 18 or over
legally entitled to work and be resident of the UK
have a full, clean driving license
to have no unspent criminal convictions

WORKING FOR BP

BP AND M&S

TRAINING AND BENEFITS

It all adds up to one of the best benefits packages around!

Retail Store Manager - Slough

Michelle Harrison

RETAIL STORE MANAGER

THE ROLE

IDEAL CANDIDATE

Genuine desire to achieve results through the management of others
Drive and ability to manage others effectively
Have a genuine passion for setting and achieving exceptional retail store standards
Problem solving and decision making
Effective planning and time management
Passionate about driving sales
Understand own key performance indictors and how to drive the commerciality of a retail store
Strong communication skills
Strong people management and coaching skills

Ideally you will have previously had key holder experience although this is not essential.

Minimum requirements for this role are:

to be 18 or over
legally entitled to work and be resident of the UK
have a full, clean driving license
to have no unspent criminal convictions

WORKING FOR BP

BP AND M&S

TRAINING AND BENEFITS

It all adds up to one of the best benefits packages around!

Retail Store Manager - Guildford

Michelle Harrison

RETAIL STORE MANAGER

THE ROLE

IDEAL CANDIDATE

Genuine desire to achieve results through the management of others
Drive and ability to manage others effectively
Have a genuine passion for setting and achieving exceptional retail store standards
Problem solving and decision making
Effective planning and time management
Passionate about driving sales
Understand own key performance indictors and how to drive the commerciality of a retail store
Strong communication skills
Strong people management and coaching skills

Ideally you will have previously had key holder experience although this is not essential.

Minimum requirements for this role are:

to be 18 or over
legally entitled to work and be resident of the UK
have a full, clean driving license
to have no unspent criminal convictions

WORKING FOR BP

BP AND M&S

TRAINING AND BENEFITS

It all adds up to one of the best benefits packages around!

Search jobs | UK and Ireland

Stock Manager - Northern Ireland

STOCK MANAGER

THE ROLE

KEY RESPONSIBILITIES

IDEAL CANDIDATE

Customer Service Manager - Northern Ireland

CUSTOMER SERVICE MANAGER

THE ROLE

KEY RESPONSIBILITIES

IDEAL CANDIDATE

Part Time Duty Manager - Glasgow

PART TIME DUTY MANAGER £14,000-£16,000 pro rata + EXCELLENT BONUS AND BENEFITS

RESPONSIBILITIES

ESSENTIAL SKILLS/EXPERIENCE

Part Time Duty Manager - Ayr

PART TIME DUTY MANAGER £14,000-£16,000 pro rata + EXCELLENT BONUS AND BENEFITS

RESPONSIBILITIES

ESSENTIAL SKILLS/EXPERIENCE

Part Time Duty Manager - Inverness

PART TIME DUTY MANAGER £14,000-£16,000 pro rata + EXCELLENT BONUS AND BENEFITS

RESPONSIBILITIES

ESSENTIAL SKILLS/EXPERIENCE

Customer Service Manager - Aberdeen

CUSTOMER SERVICE MANAGER

THE ROLE

KEY RESPONSIBILITIES

IDEAL CANDIDATE

Store Manager - Chester

STORE MANAGER - EXCELLENT OPPORTUNITY

£21,000 - £22,000 + Bonus

OUR CLIENT

THE ROLE

IDEAL CANDIDATE

Overseas Senior Visual Manager - Dubai

EXCELLENT OVERSEAS OPPORTUNITIES

SENIOR VISUAL MANAGER - DUBAI

THE ROLE

RESPONSIBILITIES

BENEFITS

Overseas Department Manager - Dubai

EXCELLENT OVERSEAS OPPORTUNITIES

DEPARTMENT MANAGER - FASHION

THE ROLE

RESPONSIBILITIES

BENEFITS

Overseas Customer Relationship Manager - Dubai

EXCELLENT OVERSEAS OPPORTUNITIES

CUSTOMER RELATIONSHIP MANAGER - DUBAI

THE ROLE

RESPONSIBILITIES

IDEAL CANDIDATE

BENEFITS

OVERSEAS BUYING MANAGER - DUBAI

OVERSEAS BUYING MANAGER - DUBAI

EXCELLENT OPPORTUNITIES

THE ROLE

BENEFITS

OVERSEAS BUYER - DUBAI

EXCELLENT OVERSEAS OPPORTUNITIES - DUBAI

BUYER

THE ROLE

RESPONSIBILITIES

KNOWLEDGE, SKILLS & EXPERIENCE

BENEFITS

OVERSEAS AREA MANAGER - DUBAI

EXCELLENT OVERSEAS OPPORTUNITIES - DUBAI

AREA MANAGER - BEAUTY, FASHION & GIFTS

THE ROLE

MAIN RESPONSIBILITIES

BENEFITS

Showroom Manager - Basildon

SHOWROOM MANAGER - GREAT OPPORTUNITIES - LEADING DIY BLUE CHIP RETAILER

KEY RESPONSIBILITIES

IDEAL CANDIDATE

Showroom Manager - London

SHOWROOM MANAGER - GREAT OPPORTUNITIES - LEADING DIY BLUE CHIP RETAILER

KEY RESPONSIBILITIES

IDEAL CANDIDATE

Retail Store Manager - Peckham

PART TIME DUTY MANAGER

£14,000-£16,000 pro rata + EXCELLENT BONUS AND BENEFITS

PART TIME DUTY MANAGER

£14,000-£16,000 pro rata + EXCELLENT BONUS AND BENEFITS

PART TIME DUTY MANAGER

£14,000-£16,000 pro rata + EXCELLENT BONUS AND BENEFITS