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Store Manager - Central London

Recruiter01 — Tue, 25 Mar 2008 08:42:26 +0000

Client Page Link

Argos

Job posting type

1-Premium

More info on this client

Location

London

Location (display)

Central London

Salary Bracket

£40,000 – 45,000

£45,000 – 50,000

£50,000 – 60,000

Salary Details

£40,000 to £50,000

Description

Argos is a unique retailer recognised for choice, value and convenience. It sells general merchandise and products for the home from over 670 stores throughout the UK and Republic of Ireland. In the last financial year, this retailer's sales topped £3.8 billion. This year their goal is to become the number one choice retailer for general merchandise, and be a company that's famous for its fun atmosphere and superior customer care.

Argos is part of the Home Retail Group, one of the UK's pre-eminent retail groups. They serve over 130 million customers a year through its stores and takes four million customer orders either online or over the phone. On average, 17 million UK households, or around two thirds of the population, have Argos catalogue's at home at any time. Its internet site is the second most visited internet retail site in the UK.

Very much the public face of their business, there is an Argos store within 10 miles of 95% of the UK population. A fact they are extremely proud of, as it underlines their success of their customer-focused approach to retailing.

They've always been dedicated to providing their customers with the best range of goods at the most competitive prices. Not to mention the most convenient shopping experience. This has meant they have continually evolved to improve and widen the range of services they offer. From front of store concepts, like their quick-pay kiosks, to technological innovations, such as their 'click & collect' and 'text & take home' facilities that allow customers to easily reserve goods online or by mobile, they have never been ones to rest on their laurels.

But whatever they do, they realise that they can only be as good as their people. They're the real secret to Argos's success. The ones who deliver the outstanding customer service that makes Argos more than just another shop, and keep the customers coming back for more, time and time again.

THE ROLE

The role of a store manager is to provide leadership to the team with the aim of increasing sales at the same time as managing costs. Facilitating fast, friendly service through constantly looking for ways to improve the in-store customer experience. You'll be up against demanding targets for growth, sales, overheads and staff performance. But then you're the sort of person who thrives on surpassing them. You'll ensure store standards are maintained at the highest possible levels and sustain a robust team succession plan with regular development reviews.

Empowerment comes as standard. After all, you will be leading a management team of 4 running a high turnover business. But if you're the right sort of manager for Argos, you'll thrive on this sort of challenge. Which is why the attitude you bring is just as important as your experience.

KEY RESPONSIBILITIES

Increasing the profit of the store through implementing effective Business Plan
Maximise every opportunity to promote the Company goods and services
Communicate all targets and results to store management team
Implement store staff recruitment and training processes
Actively manage the customer experience
Review the overall performance and standard of the stockroom with the Stock Manager
Review the weekly stock management file document with the Stock Manager
Review store requirements and standards
Monitor individual training needs with management team
Build a network of key contacts both internally and externally
Conduct counselling, investigatory, disciplinary and grievance interviews
Take every opportunity to develop new skills and experience new situtations
To ensure that at all times the store is safe and fully compliant with Health, Safety and Fire policy, procedures and retail legislative requirements

IDEAL CANDIDATE

An individual who is capable of shaping the business and inspiring your colleagues
Retail management experience with proven control of overheads and sales increase
An inspirational leader who is customer-focused and commercially aware with a can-do attitude and passion for excellence
An exceptional communicator who is able to think on their feet, plan strategically and knows how to get things done
Specifically you bring knowledge of stock processes and the ability to work to tight deadlines
Encourages personal development
Strong interpersonal skills
Ability to develop a customer service focused environment
Coaching and mentoring management style
Excellent influencing and negotiating skills
Gains commitments and maximises contributions from others
Displays a visible and open leadership style
Works with others in a way that recognises their value and the shared nature of goals
Ability to maximise team effectiveness
First class communication skills

Job Teasertext

Join Their Team!

Internal job ref

SM/CLon/J

Store Manager - Central London

Recruiter01 — Tue, 25 Mar 2008 08:42:26 +0000

Client Page Link

Argos

Job posting type

1-Premium

More info on this client

Location

London

Location (display)

Central London

Salary Bracket

£40,000 – 45,000

£45,000 – 50,000

£50,000 – 60,000

Salary Details

£40,000 to £50,000

Description

THE ROLE

KEY RESPONSIBILITIES

Increasing the profit of the store through implementing effective Business Plan
Maximise every opportunity to promote the Company goods and services
Communicate all targets and results to store management team
Implement store staff recruitment and training processes
Actively manage the customer experience
Review the overall performance and standard of the stockroom with the Stock Manager
Review the weekly stock management file document with the Stock Manager
Review store requirements and standards
Monitor individual training needs with management team
Build a network of key contacts both internally and externally
Conduct counselling, investigatory, disciplinary and grievance interviews
Take every opportunity to develop new skills and experience new situtations
To ensure that at all times the store is safe and fully compliant with Health, Safety and Fire policy, procedures and retail legislative requirements

IDEAL CANDIDATE

An individual who is capable of shaping the business and inspiring your colleagues
Retail management experience with proven control of overheads and sales increase
An inspirational leader who is customer-focused and commercially aware with a can-do attitude and passion for excellence
An exceptional communicator who is able to think on their feet, plan strategically and knows how to get things done
Specifically you bring knowledge of stock processes and the ability to work to tight deadlines
Encourages personal development
Strong interpersonal skills
Ability to develop a customer service focused environment
Coaching and mentoring management style
Excellent influencing and negotiating skills
Gains commitments and maximises contributions from others
Displays a visible and open leadership style
Works with others in a way that recognises their value and the shared nature of goals
Ability to maximise team effectiveness
First class communication skills

Job Teasertext

Join Their Team!

Internal job ref

SM/CLon/J

Store Manager - Central London

Recruiter01 — Tue, 25 Mar 2008 08:42:26 +0000

Client Page Link

Argos

Job posting type

1-Premium

More info on this client

Location

London

Location (display)

Central London

Salary Bracket

£40,000 – 45,000

£45,000 – 50,000

£50,000 – 60,000

Salary Details

£40,000 to £50,000

Description

THE ROLE

KEY RESPONSIBILITIES

Increasing the profit of the store through implementing effective Business Plan
Maximise every opportunity to promote the Company goods and services
Communicate all targets and results to store management team
Implement store staff recruitment and training processes
Actively manage the customer experience
Review the overall performance and standard of the stockroom with the Stock Manager
Review the weekly stock management file document with the Stock Manager
Review store requirements and standards
Monitor individual training needs with management team
Build a network of key contacts both internally and externally
Conduct counselling, investigatory, disciplinary and grievance interviews
Take every opportunity to develop new skills and experience new situtations
To ensure that at all times the store is safe and fully compliant with Health, Safety and Fire policy, procedures and retail legislative requirements

IDEAL CANDIDATE

An individual who is capable of shaping the business and inspiring your colleagues
Retail management experience with proven control of overheads and sales increase
An inspirational leader who is customer-focused and commercially aware with a can-do attitude and passion for excellence
An exceptional communicator who is able to think on their feet, plan strategically and knows how to get things done
Specifically you bring knowledge of stock processes and the ability to work to tight deadlines
Encourages personal development
Strong interpersonal skills
Ability to develop a customer service focused environment
Coaching and mentoring management style
Excellent influencing and negotiating skills
Gains commitments and maximises contributions from others
Displays a visible and open leadership style
Works with others in a way that recognises their value and the shared nature of goals
Ability to maximise team effectiveness
First class communication skills

Job Teasertext

Join Their Team!

Internal job ref

SM/CLon/J

Merchandiser

mccarthy — Fri, 29 Feb 2008 09:35:00 +0000

Client Page Link

Job posting type

1-Premium

More info on this client

Location

South West

Location (display)

South East area

Salary Bracket

£35,000 – 40,000

£40,000 – 45,000

Salary Details

£38,000 and above

Description

OUR CLIENT

Since our client first opened their doors , they've grown into one of the largest womenswear retailers in the UK. In fact, they now have stores across the UK, Eire and mainland Europe. The reason they are so well loved is because they give their customers exactly what they want - fashion, value and choice. As one of the UK's leading fashion retailers all you have to know is that our client is always on trend, always in fashion and always in style.

This is a fantastic opportunity for an experienced Merchandiser from an established retail business to join an expanding business with significant career growth potential. These are very exciting times as our clients rapid expansion continues in the UK and Internationally...

THE ROLE

Your role as a merchandiser is to contribute to, and influence the development of the marketing groups range plan. You will be required to range build and manage the overall trading plan of the marketing group against agreed KPI's. You will also be responsible for managing and developing more junior team members, in order to develop a high performing team.

Your key responsibilities are listed below

Trading

Ensure all departmental KPI's are achieved through maximising Sales and Profit whilst minimising Stock, markdown, terminal levels in order to exceed planned profit.
Provide accurate sales forecasts to identify stock requirements.
Manage the in-season Open-to-Buy down to season/category level using the WSSI. Present WSSI monthly in a product performance review.
Manage promotional and clearance markdown activity within budgeted levels.
Consistently manage the supply base, monitoring Commitment and Intake, controlling mix between Direct/In-direct sources
Manage stock mix of fashion v basics, ensuring good availability on key volume basics.
Work alongside optimisation to ensure optimum stock levels in store.

Planning

Produce a commercial and balanced range, which reflects departmental strategy and agreed KPI's.

Identifies market and key fashion trends to maintain a detailed understanding of the required product area.
Regularly carries out store, competitor and supplier visits.
With Buyer develops departmental strategy and provide analytics to support decision.
With the Buyer constructs a well-balanced range to target the appropriate customer profile.
Reviews and monitors range plans regularly with Buyer to reflect changing sales/trends etc.
Incorporate space planning and relevant grading proposals into the planning process to meet store requirements.

Management

Manage and develop an assertive, dynamic culture within the team, displaying strong management skills to enable achievement of business goals.

To coach, motivate and develop the Assistant and Junior Merchandiser
Good teamwork skills, a willingness to participate as a full team member
Demonstrate strong communication skills, being able to communicate effectively with all levels of the business inclusive of senior management team.
To demonstrate a flair for generating and recognising imaginative, innovative ideas and solutions which have commercial gain.
Be able to display a confident and professional style at all times, taking appropriate action to influence the achievement of business goals.

IDEAL CANDIDATE

You're behavioural skills

You will need a proactive approach to problem solving, be highly analytical, possess sound commercial acumen and a genuine interest in the fashion retail market. Strong interpersonal skills, flexibility and enthusiasm are also essential to succeed in this role, as is the ability to work to strict deadlines.

You're Key Performance Indicators

Significantly reduce markdown and terminal stock in stores by maximising full price sales opportunities
Manage stock distribution levels in order to minimise over and under stocked stores

Job Teasertext

Exciting New Merchandising Role

Since our client first opened their doors , they've grown into one of the largest womenswear retailers in the UK. In fact, they now have stores across the UK, Eire and mainland Europe. This is a fantastic opportunity for an experienced Assistant Merchandiser from an established retail business to join an expanding business with significant career growth potential. These are very exciting times as our clients rapid expansion continues in the UK and Internationally...

Internal job ref

m/n

Merchandiser

mccarthy — Fri, 29 Feb 2008 09:35:00 +0000

Client Page Link

Job posting type

1-Premium

More info on this client

Location

South West

Location (display)

South East area

Salary Bracket

£35,000 – 40,000

£40,000 – 45,000

Salary Details

£38,000 and above

Description

OUR CLIENT

THE ROLE

Your key responsibilities are listed below

Trading

Ensure all departmental KPI's are achieved through maximising Sales and Profit whilst minimising Stock, markdown, terminal levels in order to exceed planned profit.
Provide accurate sales forecasts to identify stock requirements.
Manage the in-season Open-to-Buy down to season/category level using the WSSI. Present WSSI monthly in a product performance review.
Manage promotional and clearance markdown activity within budgeted levels.
Consistently manage the supply base, monitoring Commitment and Intake, controlling mix between Direct/In-direct sources
Manage stock mix of fashion v basics, ensuring good availability on key volume basics.
Work alongside optimisation to ensure optimum stock levels in store.

Planning

Produce a commercial and balanced range, which reflects departmental strategy and agreed KPI's.

Identifies market and key fashion trends to maintain a detailed understanding of the required product area.
Regularly carries out store, competitor and supplier visits.
With Buyer develops departmental strategy and provide analytics to support decision.
With the Buyer constructs a well-balanced range to target the appropriate customer profile.
Reviews and monitors range plans regularly with Buyer to reflect changing sales/trends etc.
Incorporate space planning and relevant grading proposals into the planning process to meet store requirements.

Management

Manage and develop an assertive, dynamic culture within the team, displaying strong management skills to enable achievement of business goals.

To coach, motivate and develop the Assistant and Junior Merchandiser
Good teamwork skills, a willingness to participate as a full team member
Demonstrate strong communication skills, being able to communicate effectively with all levels of the business inclusive of senior management team.
To demonstrate a flair for generating and recognising imaginative, innovative ideas and solutions which have commercial gain.
Be able to display a confident and professional style at all times, taking appropriate action to influence the achievement of business goals.

IDEAL CANDIDATE

You're behavioural skills

You're Key Performance Indicators

Significantly reduce markdown and terminal stock in stores by maximising full price sales opportunities
Manage stock distribution levels in order to minimise over and under stocked stores

Job Teasertext

Exciting New Merchandising Role

Since our client first opened their doors , they've grown into one of the largest womenswear retailers in the UK. In fact, they now have stores across the UK, Eire and mainland Europe. This is a fantastic opportunity for an experienced Assistant Merchandiser from an established retail business to join an expanding business with significant career growth potential. These are very exciting times as our clients rapid expansion continues in the UK and Internationally...

Internal job ref

m/n

Food Service Manager - Stanstead

mccarthy — Fri, 9 May 2008 11:04:20 +0000

Client Page Link

BP - Retail Store Manager

Job posting type

1-Premium

More info on this client

Location

South East

Location (display)

Stanstead

Salary Bracket

£10,000 – 20,000

Salary Details

£16,000

Description

THE ROLE

As a Food Service Manager you will have held previous positions such as duty manager, deputy manager, store manager, team leader, sales manager, customer service manager or restaurant manager within a fresh food environment.

You will work closely with the Store Manager and display a determination to meet and exceed sale expectations, a healthy attitude to competition and will be a natural leader who inspires others to succeed. You will have a good eye for detail as well as the ability to learn new skills to take your career to the next level.

The role involves the day-to-day operation of a Forecourt and Retail Unit.

Key responsibilities

To maximise product availability optimizing stock management and replenishment.
To ensure unit cleanliness in compliance with all aspects of food hygiene.
Deliver excellent customer service
Utilise all management information available to enhance the performance of the unit.
Coach, manage, motivate and develop the team within your store
Complete all store administration as required.
Ensure all Health & Safety procedures are adhered to

IDEAL CANDIDATE

Genuine desire to achieve results through people
Have a passion for setting and achieving exceptional retail store standards
First class communication skills
Ability to identify and resolve problems
Excellent coaching and people management skills
Good analytical skills
Excellent communication and influencing skills
Problem solving and decision making
Effective planning and time management

Due to the nature of this forecourt environment experience in petrol, forecourt, catering, fast goods, convenience or supermarkets background is imperative.

Opportunities for future store management progression are enormous as the company continues to expand and they invest in the training and development to help you get the most out of your career.

These really are fantastic opportunities so if you are looking to further you career - Apply Now!!!!!!

Minimum requirements for this role are:

to be 18 or over
legally entitled to work and be resident of the UK
have a full, clean driving license
to have no unspent criminal convictions

WORKING FOR BP

BP is a major global player. Every day, they serve around 13 million customers in more than 100 countries across six continents. BP see their retail brand as a vital part of our future growth and success. Their forecourt business is already going from strength to strength as they've bought in a succession of innovations. For example, the Wild Bean Cafés, where customers can pick up everything from a freshly ground coffee, tempting sweet treats and mouth watering savouries, are becoming increasingly popular.

Combine this with their Ultimate Fuels, and BP's multi-branded impulse offer and you'll see the secret of BP's success. In 2006, they won both the National Convenience Chain of the Year, and Forecourt Retailer of the Year in the Retail Industry awards. Just as importantly, in the CTP awards - voted for by the shoppers themselves - BP pulled in a whole host of accolades.

BP AND M&S

BP Retail are always trying to innovate - to bring better and better products to people on the move. And there can be few brands that offer more delicious - even sumptuous - food than Marks & Spencer. M&S Simply Food is the ideal fit for people on the go, bringing customers food of the very highest quality, and transforming the forecourt retail experience.

Marks and Spencer is one of the UK's leading retailers of clothing, food, home products and financial services. They employ 68,000 employees in 30 countries, have more than 500 stores and serve tens of millions of customers each and every week. Their aim is to take their food out to more locations making it easily accessible for their customers.

Training and Development

Over 4,500 people work for our client. It's a nation-wide network, with plenty of room to progress and develop. They are highly committed to training and ensuring the development of their teams.

From the moment you join as a Food Service Manager, you will experience that they take training seriously. You will have a sixteen week training program which will be tailored to meet your needs, taking into account your current experience, strengths and weaknesses. They help you develop your technical and retail skills, as well as teaching your behavioural techniques that will enhance your natural management abilities.

As your career progresses with them, you'll be given the chance to gain knowledge and develop your personal competencies by selecting from their comprehensive Training and Development offer, which includes the opportunity to complete Vocational Qualifications. And the good news is that your career doesn't have to stop here, joining an organisation of their size means that if you deliver results and have the talent and ambition, a host of national and international opportunities are within your grasp.

Benefits

The benefits include a highly competitive salary as well as a generous staff discount scheme, contributory pension and many other benefits creating a truly excellent overall indicative package

Half price meal allowance for shifts over 6 hours
10% staff discount on most shop goods
Employee Award Schemes
One free carwash per month
Refer a friend scheme worth £300 (after your friend has completed 6 months service)
Half price carwashes for friends and family

Job Teasertext

New Opportunities at BP

Do you want to be involved in the revolution of forecourt retailing? With the recent partnership of BP and M&S Simply Food it’s an exciting time to join! BP need ambitious managers to help drive forward this change. With the rapid growth of this venture, development and training opportunities will be unlimited.

Internal job ref

fsm/stans/b

Food Service Manager - Harthills

mccarthy — Fri, 9 May 2008 10:49:11 +0000

Client Page Link

BP - Retail Store Manager

Job posting type

1-Premium

More info on this client

Location

Scotland

Location (display)

Harthills

Salary Bracket

£10,000 – 20,000

Salary Details

£14,000 - £16,000

Description

THE ROLE

The role involves the day-to-day operation of a Forecourt and Retail Unit.

Key responsibilities

To maximise product availability optimizing stock management and replenishment.
To ensure unit cleanliness in compliance with all aspects of food hygiene.
Deliver excellent customer service
Utilise all management information available to enhance the performance of the unit.
Coach, manage, motivate and develop the team within your store
Complete all store administration as required.
Ensure all Health & Safety procedures are adhered to

IDEAL CANDIDATE

Genuine desire to achieve results through people
Have a passion for setting and achieving exceptional retail store standards
First class communication skills
Ability to identify and resolve problems
Excellent coaching and people management skills
Good analytical skills
Excellent communication and influencing skills
Problem solving and decision making
Effective planning and time management

Due to the nature of this forecourt environment experience in petrol, forecourt, catering, fast goods, convenience or supermarkets background is imperative.

Opportunities for future store management progression are enormous as the company continues to expand and they invest in the training and development to help you get the most out of your career.

These really are fantastic opportunities so if you are looking to further you career - Apply Now!!!!!!

Minimum requirements for this role are:

to be 18 or over
legally entitled to work and be resident of the UK
have a full, clean driving license
to have no unspent criminal convictions

WORKING FOR BP

BP AND M&S

Training and Development

Over 4,500 people work for our client. It's a nation-wide network, with plenty of room to progress and develop. They are highly committed to training and ensuring the development of their teams.

Benefits

The benefits include a highly competitive salary as well as a generous staff discount scheme, contributory pension and many other benefits creating a truly excellent overall indicative package

Half price meal allowance for shifts over 6 hours
10% staff discount on most shop goods
Employee Award Schemes
One free carwash per month
Refer a friend scheme worth £300 (after your friend has completed 6 months service)
Half price carwashes for friends and family

Job Teasertext

New Opportunities at BP

Internal job ref

fsm/hart/b

Part Time Sales Consultant - Lincoln

mccarthy — Fri, 2 May 2008 10:45:59 +0000

Client Page Link

Bathstore

Job posting type

1-Premium

More info on this client

Location

Midlands East

Location (display)

Lincoln

Salary Bracket

£10,000 – 20,000

Salary Details

£12,000 to £14,000 pro rata

Description

OUR CLIENT

Bathstore is the country's largest specialist bathroom retailer. They provide beautiful products at affordable prices across great locations in the UK. Bathstore currently employ over 1,000 people and all of their staff are trained bathroom experts. They are currently recruiting for full time staff but can also offer flexible hours and job share for those looking for part time hours.

KEY RESPONSIBILITIES

Delivering exceptional customer service
Developing a strong customer base
Commercial awareness
Attention to detail
Exceeding sales targets
Maintain store and visual merchandising standards to the highest possible levels
Ensure that product knowledge is of the highest possible level in order to drive sales

IDEAL CANDIDATE

Passionate about meeting customer expectations
Ability to meet and exceed targets
A talented team player, able to motivate and create a great team environment
Ability to inspire your team to deliver exceptional standards
Ability to solve problems; detail orientated; proactive and organised
Bathstore look for employees that have passion, vision and competitiveness

The Future looks Bright

Although Bathstore have come a long way in a short time, but have very ambitious plans for the future and are looking for dedicated, innovative employees to join them. They need more people who relish the challenge of joining a growing business ambitious to become a major employer of the future. People keen to share in the success and development opportunities that our growth and success will bring. Bathstore employees have been the key to the success of the business to date and the aim is to continue to recruit people unconstrained by traditional thinking, who feel comfortable making quick decisions and who are able to put them into action straight away.

THE BATHSTORE VALUES

In order to make Bathstore a great place to work, they are committed to demonstrating the following values every day;-

One company, one team: We work together to deliver our promises
Respect: We will be open and honest in all dealings with our colleagues
Passion: We are passionate about what we do and have fun whilst doing it; always striving to deliver to the highest standards and be the best
Recognition: We recognize behaviour that supports our values and celebrates our successes together
Make things happen: We each take responsibility for delivering our customer promise and aren't afraid to challenge our ways of thinking, seeking to make improvements wherever we can

DEVELOPMENT

Training and development is essential to the success of Bathstore and they have recently opened a purpose-built training centre to keep it that way. The rewards will include genuine career opportunities, structured development plans, and a real chance to have a direct impact on the success of the brand.

REWARD & RECOGNITION

Bathstore are launching a new "Being the Best" Employee Reward Scheme
Concept is for rewards to be quick, voted by members of the team and then presented as part of a team occasion
Opportunity to reinforce examples of good behaviour in newsletters etc
All colleagues eligible & encouraged to nominate others for demonstrating one or more of the values and going the extra mile

THE ROLE

You will ideally have experience in a customer facing environment. A passion for delivering exceptional customer service is a must coupled with a desire to exceed sales targets. This brand continues to go from strength to strength, and is a great choice for anyone wanting to further their retail career by joining a stable, progressive retailer.

Job Teasertext

Excellent Opportunity

Bathstore need more people who relish the challenge of joining a growing business ambitious to become a major employer of the future. People keen to share in the success and development opportunities that our growth and success will bring.

Internal job ref

ptsc/linc/x

Stock Manager - Enfield

mccarthy — Fri, 2 May 2008 08:01:47 +0000

Client Page Link

Argos

Job posting type

1-Premium

More info on this client

Location

London

Location (display)

Enfield

Salary Bracket

£10,000 – 20,000

£20,000 – 25,000

Salary Details

£18,000 - £20,000

Description

Argos is a unique retailer recognised for choice, value and convenience. It sells general merchandise and products for the home from c700 (and still growing) stores throughout the UK and Republic of Ireland. In the last financial year, this retailer's sales topped £3.8 billion. This year their goal is to become the number one choice retailer for general merchandise, and be a company that's famous for its fun atmosphere and superior customer care.

THE ROLE

A successful stock manager is the key to overall store achievement; it is a critical role that has numerous responsibilities that are at the core of the store operation. The stock room unlike most retail stores is the hub of the business and flips a standard retailer operation on its head - in Argos it is the stock room operation that directly impacts the customer service experience. This is achieved through developing a multi-skilled team that's capable of achieving exceptional put away and delivery times. That means reviewing standards and taking initiative to address stock loss and adjustment levels. Secondly, at the collection point you'll drive high levels of profitable sales by exploiting opportunities as they arise. Plus of course you'll constantly monitor and challenge best practice methods to improve business efficiency.

When you are deputising for the Store Manager, you'll be overseeing both the stock and customer service teams. That's where your flexible management style will come into its own. Ideally you will be process driven, committed to engaging your people, passionate about service and have a great attitude to delivering the best all the time, every time.

KEY RESPONSIBILITIES

Responsible for managing the stock ordering, receiving, SAP and administrative functions in order to meet stock holding and availability targets
Deputise for the store manager
Ensure high levels of customer service
Maintain the highest levels of profitable sales
Manage the overall stock replenishment process
Proactively manage out of stock processes and fully investigate all out of stocks to satisfactory conclusion
Action all stock moves in an accurate and timely manner
Release stock deliveries within agreed timescale to support the retail operation
Management and development of the store team to deliver exceptional standards
Team management, motivation and development
Actively manage the Customer Experience by undertaking overall Duty management responsibility in the Store Managers absence
Effectively utilise and implement Fast, Friendly and Efficient initiatives within areas of responsibility
Review standards in the stockroom taking action as required to comply with all appropriate areas of stock loss initiatives and store operating standards
Manage the team through effective use of the performance management cycle (set objectives, ongoing coaching, monitoring and reviewing performance, and support individuals in producing Personal Development Action Plans)

IDEAL CANDIDATE

An influential leader who brings demonstrable success in both stock and people management
You're adept at prioritising and organising workloads making effective plans when faced with tight deadlines
You're the sort of person who can solve problems on the run with logical thinking
Your hands on approach is an inspiration to those around you
Commercial acumen and exceptional housekeeping standards are essential
Enjoys meeting targets and takes pride in maintaining the corporate image of the company
Self-developer who can recruit, develop and retain staff
Possess a real passion for customer service

Job Teasertext

Join Their Team!

Internal job ref

sm/enfi/j

Stock Manager - Enfield

mccarthy — Fri, 2 May 2008 08:01:47 +0000

Client Page Link

Argos

Job posting type

1-Premium

More info on this client

Location

London

Location (display)

Enfield

Salary Bracket

£10,000 – 20,000

£20,000 – 25,000

Salary Details

£18,000 - £20,000

Description

THE ROLE

KEY RESPONSIBILITIES

Responsible for managing the stock ordering, receiving, SAP and administrative functions in order to meet stock holding and availability targets
Deputise for the store manager
Ensure high levels of customer service
Maintain the highest levels of profitable sales
Manage the overall stock replenishment process
Proactively manage out of stock processes and fully investigate all out of stocks to satisfactory conclusion
Action all stock moves in an accurate and timely manner
Release stock deliveries within agreed timescale to support the retail operation
Management and development of the store team to deliver exceptional standards
Team management, motivation and development
Actively manage the Customer Experience by undertaking overall Duty management responsibility in the Store Managers absence
Effectively utilise and implement Fast, Friendly and Efficient initiatives within areas of responsibility
Review standards in the stockroom taking action as required to comply with all appropriate areas of stock loss initiatives and store operating standards
Manage the team through effective use of the performance management cycle (set objectives, ongoing coaching, monitoring and reviewing performance, and support individuals in producing Personal Development Action Plans)

IDEAL CANDIDATE

An influential leader who brings demonstrable success in both stock and people management
You're adept at prioritising and organising workloads making effective plans when faced with tight deadlines
You're the sort of person who can solve problems on the run with logical thinking
Your hands on approach is an inspiration to those around you
Commercial acumen and exceptional housekeeping standards are essential
Enjoys meeting targets and takes pride in maintaining the corporate image of the company
Self-developer who can recruit, develop and retain staff
Possess a real passion for customer service

Job Teasertext

Join Their Team!

Internal job ref

sm/enfi/j

Customer Service Manager - Chelmsford

mccarthy — Fri, 2 May 2008 07:50:37 +0000

Client Page Link

Argos

Job posting type

1-Premium

More info on this client

Location

South East

Location (display)

Chelmsford

Salary Bracket

£10,000 – 20,000

£20,000 – 25,000

Salary Details

£18,000 - £23,000

Description

THE ROLE

The role of a customer service manager is all about developing a culture within the store that ensures the customer is at the heart of everything they do. That means minimising queues by opening extra check-outs and engaging with customers to inform them about conveniences such as kiosks and stock checkers. Equally important is the management of your team to ensure they are as passionate about the customer journey as you are, acting on customer feedback and improving communication between departments is key to this as is training and developing the store teams. In this role you will have a key opportunity to turn any negative situations into positives and ensure customers leave the store wanting to come back and shop with us again. Your remit also includes ensuring a safe environment and providing cover to the management team when required. It's a great opportunity to run the shop floor and your main focus will be to bring all the elements together that ensure a great running store with the team in perfect harmony. Combine this with the everyday challenges you'll face and we're pretty confident that you'll never find boredom an option.

KEY RESPONSIBILITIES

Responsible for the ownership and management of the sales floor to ensure great and consistent customer experience
The effective management of customer advisors; including recruitment, performance management, learning and development
Responsible for the deployment of customer facing colleagues through the effective use of staff planner scheduling in line with agreed budgets
Responsible for driving a sales culture within the store
Ensuring a safe environment and providing cover to the management team
Professionally handling customer complaints to a positive outcome
Discuss individuals training needs with team members and, working with the management team, implement training plans to develop a fully skilled and flexible team
Review customer feedback and suggest improvements to processes and service levels
Provide support to the team when faced with challenging customers and respond to requests/complaints
Promote convenience services to customers e.g. Kiosks, Stock Checkers and Check and Reserve and encourage usage
Maintain and constantly review the Call Forward system
Effectively manage the kiosk operation in store
Take action on store processes where the customer journey is affected

IDEAL CANDIDATE

You will be extremely customer focused
Excel through teamwork
Have an enthusiastic and energetic approach to work
Will take ownership and make things happen fast
Able to plan and prioritise having the ability to get through your work load each week
Have a flair for great service and leading by example in a customer focused unit
Logical, passionate and determined in your approach
Good people management skills
Passion for improving the customer journey

Job Teasertext

Join Their Team!

The role of a customer service Manager is all about delivering exceptional customer service through paying constant attention to the flow of customers and their experience whilst in-store. That means minimising queues by opening extra check-outs and engaging with customers to inform them about conveniences such as kiosks and stock checkers.

Internal job ref

CSM/CHEL/J

Customer Service Manager - Chelmsford

mccarthy — Fri, 2 May 2008 07:50:37 +0000

Client Page Link

Argos

Job posting type

1-Premium

More info on this client

Location

South East

Location (display)

Chelmsford

Salary Bracket

£10,000 – 20,000

£20,000 – 25,000

Salary Details

£18,000 - £23,000

Description

THE ROLE

KEY RESPONSIBILITIES

Responsible for the ownership and management of the sales floor to ensure great and consistent customer experience
The effective management of customer advisors; including recruitment, performance management, learning and development
Responsible for the deployment of customer facing colleagues through the effective use of staff planner scheduling in line with agreed budgets
Responsible for driving a sales culture within the store
Ensuring a safe environment and providing cover to the management team
Professionally handling customer complaints to a positive outcome
Discuss individuals training needs with team members and, working with the management team, implement training plans to develop a fully skilled and flexible team
Review customer feedback and suggest improvements to processes and service levels
Provide support to the team when faced with challenging customers and respond to requests/complaints
Promote convenience services to customers e.g. Kiosks, Stock Checkers and Check and Reserve and encourage usage
Maintain and constantly review the Call Forward system
Effectively manage the kiosk operation in store
Take action on store processes where the customer journey is affected

IDEAL CANDIDATE

You will be extremely customer focused
Excel through teamwork
Have an enthusiastic and energetic approach to work
Will take ownership and make things happen fast
Able to plan and prioritise having the ability to get through your work load each week
Have a flair for great service and leading by example in a customer focused unit
Logical, passionate and determined in your approach
Good people management skills
Passion for improving the customer journey

Job Teasertext

Join Their Team!

Internal job ref

CSM/CHEL/J

Assistant Manager - Midlands

mccarthy — Thu, 24 Apr 2008 13:56:53 +0000

Client Page Link

Job posting type

1-Premium

More info on this client

Location

Midlands East

Midlands West

Location (display)

Midands area - Leicester/Coventry/Peterborough

Salary Bracket

£10,000 – 20,000

Salary Details

£16,000

Description

We are looking for individuals who can sparkle as much as Ernest Jones' products do! Their focus is on delivering a luxury product in a customer friendly environment through a highly trained retail team. If you want to work in a retail environment that prides itself on customer service, and offers great benefits and internal progression, then read on!!

THE ROLE

This role is primarily about assisting the Store Manager in maximising your store's sales and profit potential. As well as assisting in the management of resources and activities you will be jointly responsible for developing an enthusiastic, motivated and knowledgeable team who will provide excellent customer service within a specialist product arena. Key role specifics are;

Motivate, coach and develop the retail store team through leading by example
Deliver the highest possible standards of customer service within the store
Driving sales, key performance indicators and achieving targets
Maintaining impeccable store standards that meet our customers high expectations
Deliver a polished store environment with a strong retail focus

IDEAL CANDIDATE

Management or supervisory experience in a highly customer focused environment
Experience of one to one customer service approach
Plan and organise store activities
Be able to interpret basic business data
Have the ability to conduct staff training and briefing sessions
A desire to learn and develop; as you will take part in structured development programmes including externally accredited assessments
Have a genuine passion for maintaining exceptional retail store standards
First class communication skills
Ability to approach problems confidently and resolve them effectively
Positive and enthusiastic management approach

OUR CLIENT

Why not join a company big enough to satisfy the richest of talents? We're the UK's largest retailer in the fine jewellery market, best known for our High Street brands, H.Samuel and Ernest Jones. As part of Signet Group plc, we also have a US division known as Sterling Inc., which is the largest speciality jewellery retailer in the US.

The Ernest Jones brand is the "boutique service" concept, offering outstanding levels of one to one service combined with unrivalled product knowledge. They have a wide range of designer brands available for the customer.

Together, we form the world's largest specialist retail jeweller!

We have over 5,700 employees in the UK : around 300 work in our Head Office, based in Borehamwood, Hertfordshire, and 450 in our Birmingham-based warehouse and distribution centre. The rest are in our 600+ branches throughout the UK and Eire. All this means that there are always plenty of career opportunities for talented people.

Our vision is to be the nation's jeweller of choice, making every purchase special - the jeweller you can trust.

In our Head Offices and warehouse, we offer a huge variety of roles - truly something for everyone. What they all have in common is that we keep the end customer in mind whatever we do, and that the sky's limit in terms of how far you can progress.

So what's in it for you, if you join our successful team? Excellent rewards, including 30% discount on our products, all the benefits you'd expect from a large company, great career progression opportunities, and plenty of learning and development support.

On joining Signet, all of our people participate in a comprehensive induction, which clearly explains what is expected of the individual at a given level, and provides a structure for both on- and off-the-job training. This is supported by a number of development opportunities to suit your role and your career aspirations

Our employees are key to our ability to achieve our objectives and mission. In recognition of this, teamwork, integrity, communication and fair treatment of employees all play an important part in the success of Signet. We value honest, open and constructive "two-way" communication throughout the organisation. It is important to us that our employees are proud of the company they work for.

We have a responsibility to provide for all our employees:

a healthy and safe work environment
fair terms, conditions of service and rewards
a work environment that values diversity and does not tolerate any form of unlawful discrimination on any ground or at any level
equal opportunities
training and career paths, while encouraging employees to take individual ownership of their own development
work-home life balance, respecting our employees' own commitments and responsibilities to family and friends.
Our employees, in turn, are expected to do their best to contribute towards the attainment of our business objectives

Job Teasertext

UK's Largest Jewellery Retailer

Internal job ref

am/milto/i