Overseas Customer Relationship Manager - Dubai

EXCELLENT OVERSEAS OPPORTUNITIES

CUSTOMER RELATIONSHIP MANAGER - DUBAI

THE ROLE

The Customer Relationship Manager is responsible for the creation and implementation of the CRM system, through a process of analysis and research. The CRM Manager is involved in planning, budgeting, staffing, direction and control of the CRM area. You will be responsible for the infrastructure, security, architecture, human resources, financials, projects (new or business-as-usual), outsourcing, etc. related to CRM.

RESPONSIBILITIES

• Management of CRM applications
• Create and implement the CRM strategy
• Contribute to CRM project planning and project management as required
• Integrate all data and platform development
• Liaise with key interfaces: CRM team, Marketing teams, heads of units, IT, external suppliers analyse current systems, database and available data
• Manage requirement gathering, design, development, testing, implementation, and post-implementation support of CRM projects
• Ensure that all activity is delivered within budget
• Conduct User training
• Propose new CRM system

IDEAL CANDIDATE

• The drive to meet and exceed goals and standards of excellence and to improve performance
• The drive and the ability to provide direction and motivate others
• Ability to plan and deliver communications in an impactful, concise and purposeful way
• Ability to maximize employee potential and foster high standards in line with the Group's vision, mission, and goals
• Ability to develop plans to accomplish objectives on time
• Depth of knowledge and skill in CRM Applications

BENEFITS

• Salary is tax-fee
• Annual bonus
• Incentive schemes based on targets
• Medical and life insurance
• Round trip tickets to home country once a year
• 30 days paid leave