Carphone Warehouse

About Carphone Warehouse

Carphone Warehouse is Europe’s biggest independent mobile retailer, with over 800 stores in the UK to a European powerhouse of 2,440 branches in eight different countries (incorporating our Phone House brand). We’ve built our success on over 20 years’ experience in the telecommunications industry, and our people’s passion for the connected world.

On Thursday 7th August 2014, Carphone Warehouse and Dixons Retail have come together to create an exciting new combined group called Dixons Carphone. Together, we have more products, more knowledge and more advice to help you, our customer, navigate through this complex technical world.

You will still be able to visit your favourite brands, Carphone Warehouse and Currys PC World in their individual stores and today, we have launched an additional nine new Carphone Warehouse stores within Currys PC World. This demonstrates how our two well-loved, well-known brands, will work together to make connected technology accessible, available and affordable for everyone. We are bringing together the skills and expertise of our 44,000 fantastic colleagues within 2,900 stores across Europe, to give the best possible experience for our customers.

Our five fundamental rules

All this was underpinned by our 5 Fundamental Rules:

  • If we don’t look after the customer, someone else will.
  • Nothing is gained by winning an argument but losing a customer.
  • Always deliver what we promise.
  • Always treat customers as we ourselves would like to be treated.
  • The reputation of the whole company is in the hands of each individual.

Working for us

Our reason to exist is refreshingly clear. We’re here to make more lives better through connected technology, helping them make smarter comparisons and decisions that bring them real value. It’s about opening their eyes to what’s possible and making the complex stuff simple. Importantly, we think technology should be fun – and for everyone.

For a business our size, we’re remarkably nimble and don’t have as many processes as you might expect. This freedom will help you be the best at what you do, but it isn’t for everyone. You need an entrepreneurial spirit, the desire to achieve success with others and a passion to create memorable moments.

Together, we’ll build a business that brings us closer to customers – and sets us further apart from competitors. A business in which a fun working week, strong teamwork and top performance are taken as read. A business in which your winning ways and personal contribution will make all the difference.

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